You didn't bat an eye when I trotted into your meticulously lit, white retail space with my two-year-old holding my hand. You instantly asked me if you could help, when most other sales professionals turn their back and pretend like they don't see me, as if having a little one means that I don't need the type of help that a serious shopper requires. I realize that when they see a mom with a toddler it's akin to an elephant in a china store. I know they typically don't want to deal with the extra frustration - but that didn't hinder you. You didn't turn away. You walked right up to me and spoke to me like an adult.
You listened to me as I, in a Tourette-like moment, tried to shop for an eyebrow pencil and control my rambunctious mini human at the same time.
You are in the business of selling makeup and told me I was beautiful and that I didn't need any. I realize it's a sales tactic but as a mother who is proficient in the one-handed diaper change - it was one of the nicest compliments I could have received.
It didn't phase you that my little boy wanted to try on lipstick. You chased me while I chased him and you graciously applied brow pencil, lipstick, foundation and powder all to make me look great and give me a new-found confidence. You saw that my time, patience and energy was limited and in the span of 3-5 minutes you made me over and made me feel beautiful at the same time. You weren't trying to sell me anything but I bought because you simply took the time to acknowledge that sometimes moms need a little extra attention. You let my son be your big helper by allowing him to put the makeup back on the shelves and you took the time to learn his name.
When he started running around the aisles, I held my head in embarrassment, knowing full well my time in a store was about over. This had happened four (count them - one, two, three, four) times previously when I came into shop. All four times I had one or both of my littles and moments after walking in I quickly turned to walk out. Who was I kidding thinking I could possibly try on a lipstick when I have a three-month old strapped to my chest and a two-year old who thinks lipstick is candy? You made sure I didn't run out.
Since you took the time to treat me better than most, I called the manager at your store to thank you. I've worked retail and it doesn't happen often enough that people actually get positive feedback. I learned that you were a sales rep from PÜR Cosmetics (which is probably why I walked out with two new products from your line). So Ulta and PÜR, thank you for having such great people on your team. People that aren't afraid of mama bears. People who make others feel beautiful, with and without makeup. People who treat your customers like they matter.
And for those of you who are wondering I walked out with these two awesome products:
If you haven't tried PÜR Cosmetics they are based out of Atlanta and they specialize in beautiful makeup that improves the look of your skin with their mineral-based makeup selections. Based on my recent experience I am so excited to try some other products in the future.
Have you ever had a great shopping experience that promoted you to call the store and give them positive feedback?